phone: +33 608 911 583

Prices & Availability – OUR TERMS AND CONDITIONS

THE CONTRACT

No contract shall exist between the client (which expression shall include all persons on whose behalf the client books) and SKI-RIDE CHATEL (The Company) until a signed booking form has been received with deposits or full payment as applicable and a confirmation invoice issued by The Company. When you receive your invoice, please check all the details carefully to ensure they are correct, as this forms the basis the contract between us. If there are any discrepancies, please bring these to our attention within 7 days of Issue; otherwise we will assume the details shown are correct. Special requests, such as dietary needs, are guaranteed only if itemised on the invoice or in subsequent written communication from The Company. In the case of telephone bookings made within 8 weeks of departure where payment is made by credit card, a contract shall come into existence immediately we orally confirm the booking. By making such a booking, you are deemed to have accepted these booking conditions which form the basis of all contracts. You must still send a signed booking form to us.

DEPOSITS AND PAYMENT

A deposit of £100 per person is required at booking. The final balance of payment is due 8 weeks prior to departure. If the final payment has not been received by this date, the booking will be treated as a cancellation and the deposit forfeited. Should the booking be made within 8 weeks of departure the full amount is payable immediately. Preferred payment is by Bank Transfer to our UK bank.

SELF CATERED

CHALETS  BEJOIS and Le REVE

In addition to the cost of the hire, a security deposit of £500 is payable by you to us for each
booking against breakages and damage to the property and its contents. Notwithstanding this, you will remain liable to us for the full value of such loss and damage and the deposit shall not limit your liable.  After inspection of the chalets the deposit will be returned within 7 days of departure.

PRICES

The company guarantees the price of the holiday as quoted at the time of booking and reserves the right to increase or decrease the price of any unsold holidays at anytime.

Your holiday price does not include:

  1. Holiday Insurance
  2. The cost of travel from home to chalet and return from Chalet to home
  3. Lift Pass, equipment hire and ski lessons
  4. Room Supplements for reduced occupancy
  5. 2% handling fee if payment for your holiday is by credit card

CANCELLATION & CHANGES BY THE COMPANY

In the unlikely event the company has to change/cancel your holiday, you will be notified as soon as possible and will have the choice of the following,

  1. Accepting the change
  2. Accepting an alternative holiday with us at no extra cost
  3. Cancelling your holiday and accepting a full refund and apology

This does not include cancellation or changes due to events beyond our control

CANCELLATION BY THE CLIENT

Cancellation shall take effect only when written notification from the person signing the booking form is received by The Company. In all cases of cancellation the deposit and any amendment charges will be forfeited. The following cancellation fees are expressed as a percentage of the total holiday cost, excluding any amendment charges, which become immediately payable to The Company.

Notification given Cancellation charge
More than 15 weeks Deposit
Within 12 weeks 60%
Within 10 weeks 80%
Within 8 weeks 100%

FREE SKI HOSTING SERVICE

A Ski companion service will be available to our guests, although expert skiers they do not hold a ski guide qualification nor do they have the insurance to cover you. At all times client must use their own judgements based on their own ability, and skiing is at your/their own risk. It must be noted that this is a free service and may have to be withdrawn due to Force Majeure.  Please note this service is only for intermediate skiers and above.

RESPONSIBILITY

In the event of death or personal injury to yourself or any of your party travelling with us under your booking the company does not accept any liability if such death or injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or injury is caused through no fault of the company or our supplier or is due to circumstances beyond our control.

DISCLAIMER

All clients undertaking the activities operated by the company and or our suppliers accept and understand the inherent risks of such activities therefore no claim pertaining to death or injuries sustained in participation of said activities will be entertained nor liability accepted by the company or suppliers.  It should also be noted that whilst Chatel has one of best snow records in the Alps no refund or claim will be entertainted for lack of snow or adverse weather under any circumstances

BEHAVIOUR

Whilst on company property all clients are expected to act and behave in such a manner as not to affect or disrupt the enjoyment of other guests, local residents and suppliers or have a negative effect on the reputation of the company. Any client that is in breach of any of our terms and conditions may have their holiday and the companies responsibility to them terminated immediately and be liable for the cost of any damage so caused.

LOST AND STOLEN PROPERTY

The company will not be held responsible for any loss or theft of personal possessions from our premises or vehicles. Whilst we endeavour to ensure the security of possessions we cannot guarantee it. However any client not properly securing the exits and windows of the chalet will be liable for any property taken as a result of that negligence.

COMPANY VEHICLES

Clients travel in the company vehicles entirely at their own risk. The minibus service is gratuitous and constitutes no part of the holiday price. If you arrive /depart on incompatible flights you may incur a wait at the airport or a transfer charge.

HOT TUB

Children under the age of 12 are not permitted in the Hot Tub  and children between the age of 12 and 17 must be accompanied by an adult. We reserve the right to carry out any maintenance that may be needed at any time.

INSURANCE

Everyone booking a holiday with us MUST be adequately insured. If on arrival in resort, you are found to have insufficient cover you will be obliged to purchase a suitable policy.

OUTDOOR SHOES

It is important that a pair of indoor shoes is included in your packing as outdoor shoes are strictly forbidden within the chalet.

SMOKING POLICY

The company operates a strict no smoking policy in all our vehicles and inside the chalet. If people wish to smoke they must do outside of these areas.  Furthermore anyone found to have breached this rule will have their holiday terminated immediately.

WEBSITE INFORMATION

The company website information is correct to the best of our knowledge at the time of going live. Information regarding the resort cannot be guaranteed as changes can occur at any time beyond our control.

ARRIVAL/ DEPARTURE TIMES

Your room in the chalet will be available after 3pm on the day of arrival on departure day must be vacated by 10 am. Storage facilities in the chalet will be available if required.

COMPLAINTS

In the unlikely event you have any complaint you should notify the chalet staff immediately. No complaints can be accepted for snow conditions, weather, closure of lifts and lack of ski hosting services caused by injury, sickness or shortage of staff.

TERMS OF CONTRACT

The contract is made on the terms of these booking conditions, governed by French Law. Both Parties shall submit to the jurisdiction of the French courts at all times.